Complaints Procedure

At Berwyn Group Limited we are dedicated to providing you with the highest standards of clinical care and customer service throughout your time with us. We will explain our approach to handling your feedback and provide you with a step by step approach to making a complaint.

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How to make a complaint

• Contact your case manager to raise your concerns - they will acknowledge your query with 2 working days and aim to deal with your query with 28 working days following this. 

• If after speaking to your case manager the matter is still unresolved you can either make contact with the Berwyn Group Manager by info@berwyngroup.co.uk or call 0114 000 0408.

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If you would prefer to write to us our postal address is;

Berwyn Group Limited

205 Outgang Lane, 

Dinnington, 

Sheffield, 

S25 3QY

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How we manage your complaint

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• An appropriate Manager or Partner will conduct an investigation into your concerns

• We will discuss the outcome of our investigation with you and inform you how we intend to resolve your concerns

• We aim to resolve all complaints within ten working days from receipt of the complaint

• If you are not happy with the response you can contact www.ombudsman.org.uk or for data breach's you can contact www.ico.org.uk